If you would like to initiate a return, please contact us immediately and we'll do everything we can to help you. Please note the following:
- Items must be sent back within 30 days of the order date.
- Items must be unworn, unwashed, and have all original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, and undergarments are non-returnable obvi.
- Accessories are non-returnable.
- Sale Items are non-returnable.
- Returns take 5-7 business days after your item(s) are received.
- Buyer is responsible for all return shipping costs.
- Damaged, defective, or incorrect items must be reported within 2 days of delivery. Please email firstname.lastname@example.org for assistance.)
- Return must include original packing slip.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, American Deadstock will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of an American Deadstock E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (visit www.usps.com for more info). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected.
RETURN TO SENDER + REFUSED PACKAGES
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. American Deadstock does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
RESERVED RIGHTS REGARDING RETURNS
American Deadstock reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, American Deadstock reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
WARDROBING + EXCESSIVE RETURNS
Our Customer Protection Team handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to ban a customer, we must ensure the safety, welfare, and comfort of all shoppers worldwide.
All items purchased using a promo code are considered Final Sale and cannot be returned. Bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are also considered Final Sale and non-returnable.
Note: Should you choose to return a Final Sale item, American Deadstock reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team at email@example.com along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you with steps to resolve the matter.
DEFECTIVE, INCORRECT OR MISSING ITEMS
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email firstname.lastname@example.org within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Send your package to:
630 Flushing Suite 704
Brooklyn, NY 11206
Store credit in the form of an American Deadstock E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. American Deadstock does not issue store credit for the original shipping charges.